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Enterprise systems management is the practice of applying information technology (IT) systems management to other areas of an enterprise or organization with the purpose of improving performance, efficiency, and service delivery.

 ESM is a holistic approach to service management that mirrors what IT systems management (ITSM) does:

1. Uses service management theories and principles

2. Implementing same or similar technologies, such as service desk and incident request software, selfservice through knowledge management, chats, and many more

IT teams across the business spectrum have begun to improve their workloads and streamline service delivery by automating processes and service requests to help their customers who rely on IT to provide their required software and processes. In some scenarios, IT has even provided an easy way to access their shared knowledge, enabling users to quickly solve their own problems instead of waiting for direct help. With just a little common sense, other business areas have started realizing they can automate and gather collective knowledge, using ITSM principles, in order to improve performance and service delivery. We will also help integrate third party or client -in house developed tools that are used for monitoring, tracing and logging events which can be used to run the service operations.

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