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ISO 20000 Consultancy. Our expert consultants can provide whatever you need to help you achieve ISO 20000 certification for all or part of your service delivery organisation. Services can be provided in a flexible way to suit the needs of your organization ITIL is  the major supporting framework aligned to standard, consisting of a number of sets or volumes. Originally created by the UK Government, ITIL was rapidly adopted across Europe and the rest of the world as the standard for best practice in the provision of IT service. ITIL covers a number of areas, but its main focus is on IT service management (ITSM).

The ITIL lifecycle comprises Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ISO/IEC 20000 is based on this integrated process lifecycle approach through which the service provider is required to plan, establish, implement, operate, monitor, review, maintain and improve a service management system (SMS). We can help you to gain ISO 20000 certification by:

Identifying opportunities for improvement; Prioritising IT improvements to achieve the greatest business impact, without pushing you towards particular technologies; bringing a clear focus to your ITSM/ITIL® project based on our real-world experience to ensure that you stay on track and within budget; building a convincing business case for ITSM/ITIL with the board; avoiding the pitfalls (and there are plenty that you need to be aware of); implementing truly efficient supporting processes that deliver well-defined results and are right for the way your organisation works; introducing metrics that will clearly demonstrate your success. Our experienced consultants will examine the IT services within your service provider organisation, helping you to better understand the current state of your provision in as much granular detail as necessary and identify the problems that you need to address through the management process. We will then supply you with a detailed report of our findings, which will contain practical steps that you can take to improve your IT services.


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