A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.
Business Metrics, sometimes referred to as Performance Metrics, measure the performance and activities of an organisation. These metrics are retrieved and then reported.
The best example of this would be in the finance department reporting such metrics as Turnover, profit etc, but business metrics can be found in just about any department.
Call Centres – Calls made, Calls answered, Wait time etc
Project Management – Safety, Time, Costs, Resources etc
In it’s simplistic form a Business Metric tracks a current snapshot of an organisation’s performance.
We understand the business and ecosystem and will help define:Metrics/measurements and Key KPIs and the measurement methodology ,creating dashboards in regular intervals and taking actions.