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Like technology, industry requirements too are in need of an increased pace. Therefore, enterprises now need to pick up speed and push the pedal to the metal. This can be challenging owing to lack of process, and possible delay with legacy tools. Many customer requests, IT incidents, changes and HR cases get entangled in a course loop, between people, machines, and departments, staying unstructured and unimproved for years. We use enterprise tools like ServiceNow, Remedy or client specific tools that follow ITIL guidelines and supports IT service management and automates common business processes. Service Management tools offers number of inbuilt applications like Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management (CMDB), Asset Management, Service Catalogue Management, Service Level Management etc., and custom applications can be created as per requirement.

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